Frequently Asked Questions (FAQs)
1. What types of clothing do you offer?
We offer a wide range of stylish and comfortable clothing for men, women, and children, including casual wear, formal attire, activewear, and accessories. Our collection is carefully curated to ensure quality and style.
2. What sizes do you carry?
Our clothing is available in a variety of sizes. Please refer to the each product page for detailed measurements to help you choose the perfect fit.
3. Where Do you ship?
We offer shipping to all over UK. During the checkout process, you can select your shipping destination to see available options and costs.
4. What can I expect in terms of shipping times?
Shipping times vary based on your location and the shipping method selected. Generally, you can expect delivery within 5-8 business days.
5. Are there any customs duties or taxes I need to be aware of?
Yes, imported goods may be subject to customs duties and taxes. All applicable fees are the responsibility of the recipient. Please check with your local customs office for more information.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can return it within 14 days for a refund or exchange, provided it is in its original condition with tags attached. Please visit our Returns section for more details (https://bentleymaxwell.com/policies/refund-policy).
7. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s site to monitor your order’s journey.
8. What payment methods do you accept?
We accept various payment methods, including -
- Visa
- MasterCard
- American Express
- Diners Club
- Discover
- PayPal
- Apple pay
- Google pay
- Shop pay
- Venmo.
9. Do you have a size exchange policy?
Certainly! If you need a different size, you can exchange it within 14 days of receiving your order. Just follow our return instructions, and please note that shipping fees for exchanged items may apply.
10. Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact us as soon as possible. Orders are processed quickly, so we may not be able to make changes once they are in the fulfillment stage.
11. How do I contact customer service?
If you have any questions or need assistance, feel free to reach out to our customer service team via our Contact Us page, or you can email us directly at info@bentleymaxwell.com or call us at 1 (800) 917-3509. We’re here to help!